We’re travelling on business now, the trip was planned at 4 days and will end up being 8. So, we had to change the return flight and add more days to the hotel stay.
That’s when the problems started. The travel site we used to book the flight kept me on hold for 90 minutes while they tried to rebook it, then said, sorry, we can’t do it. So, I called the airline directly (who previously had me on hold for an hour with no answer, which is why I called the travel site), and this time got through quickly and they rebooked me in 5 minutes.
The hotel booking site was a nightmare. I called, asking to extend our hotel stay. The price was too high, so I said no. Consequently, I found they’d not only booked the extra days, they’d raised the price retroactively for the days we’d already been in the hotel. Since I can document their weaseldick behavior, we’ll have no trouble getting the credit card company to reverse the extra charges the hotel booking site tried to gouge us with. And we’ll never use them again. What pondscum.
Henceforth, we’ll use such sites to get an idea of price, then book directly through the airline or hotel. No more middlemen if we can possibly avoid it.